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If a product is damaged, we will be happy to exchange the product within 10 days. However, due to the nature of our products, we can not accept exchanges or returns if the product has been opened or used.
DO I HAVE TO PAY THE SHIPPING COSTS FOR RETURNING THE GOODS?If a product is damaged, we will be happy to exchange the product within 10 days. However, due to the nature of our products, we can not accept exchanges or returns if the product has been opened or used.
WHAT ARE THE DELIVERY TIMES AND COSTS?Most regions receive delivery within 7 business days. Shipping costs are:
– $ 200 or more will be delivered free of charge.
– $ 21.90 per package Canada & $ 34.90 for the United States
No, all products purchased online can not be returned to a Misencil point of sale, with the exception of our head office located at 2991 de Maisonneuve Blvd. de la Pinière, Terrebonne, Quebec J6X 4V5.
CAN I TRACK THE STATUS OF MY ORDER?An confirmation email will be sent to you to register your order and your payment.
You will then receive a shipping confirmation number via email.